Terms & Conditions
Applicability of Terms & Conditions
These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.
Booking Conditions
The contract shall be formed when the company acknowledges acceptance of the customers booking form and required payment. The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions.
Any customer under the age of 18 years old must be accompanied by a parent or legal guardian during the activity. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.
Participation in adventurous activities entails some risk of injury. All staff employed by Wild River are trained and appropriately qualified to run activity sessions and will at all times proceed in a manor to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.
On our Swale days courses we cannot guarantee that the levels or participants skill level will be appropriate on the given days. We will not refund payment if we do not paddle the river Swale. We might agree to a change of day if all of the group are willing. This will be solely at the discretion of Wild River.
All bookings are on the basis that the customer will, at all times, observe the safety regulations set by Wild River.
The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear Wild River reserves the right to charge for equipment that has been lost or misused.
Wild River is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Wild River and its associates whilst attending the course.
Neither the Wild River website or literature constitutes an offer and the company may correct any errors or omissions to it's published prices at any time prior to the confirmation of the contract in accordance with this condition.
All information is produced in good faith that it is accurate at the time of going to press. Any current price list replaces all previous price lists.
Course Fees
Places can only be reserved by upon receipt of a completed booking form and a non-refundable deposit of £50 (for multiple bookings a deposit of 25% of the total package is required).
The outstanding balance of any course fees is payable 6 weeks prior to the commencement of the course. In the event that the balance is not paid, Wild River will have the discretion to treat the booking as cancelled by the customer.
The full course fee is required to reserve a place for any booking made within 6 weeks of the commencement of the course. Should the course become fully booked, full payment is due, regardless of the commencement date of the course.
Closed courses for groups
A non-refundable deposit of 25% of the total package is required to secure dates. The outstanding balance is due 12 weeks prior to the commencement of the course.
Payment Terms
Payment can be made by the following methods:
By electronic bank transfer via BACS using the following bank details.
BACs payment to:
Name on the account Mr Sean Patrick McGrath
Name of Bank HSBC
Branch Sort code 40-36-10
Account Number 41423649
Please note that this is a personal account, not a business account.
By cheque (made payable to ‘Sean McGrath’) and sent to Wild River, The Boathouse, 4 The Council Houses, Calthwaite, Penrith, Cumbria CA11 9RG
Payment can also be made by PayPal but please be aware that if you choose to pay by PayPal and you later cancel your booking, 3.1% of the amount paid will be deducted from any refunds issued.
Balance payments must be received 6 weeks prior to commencement of the course.
Deposits are non-refundable and cancellations made less than 6 weeks before the commencement of the course will incur penalties (see Cancellations section below).
In the event of any cheque from the customer being dishonoured a charge of £25, or such other sum as Wild River may from time to time advise the customer will be made to cover bank and administrative costs.
Amendments by the customer
Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to Wild River and the substituting student satisfies the requirement of the course. All substitutions must be made with the consent of Wild River with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course/substitution.
A customer may apply, in writing, to change course or course dates as long as the original booking is more than 6 weeks from the date of the request. The new course must be one that appears on our website. An administrative charge of £25.00 is payable at the time of change. Any requests to change course or course dates within the 6 week period will be dealt with under the terms and conditions relating to cancellation by the customer, see Cancellations.
Cancellations
Cancellation by the customer
We understand that sometimes a client's plans change and that they need to change their booking or cancel their course. However, clients cannot expect to be able to cancel or change their booking at short notice without penalty. All cancellations must be in writing and sent either by post or email. We will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.
- If you cancel your booking more than 6 weeks before the start date of your booking you will be entitled to a full refund.
- If you cancel within 6 weeks but more than 2 weeks before the start date of your booking, 75% of the course fee will be retained and you will be entitled to 25% refund.
- If you cancel within 2 weeks before the start date of your booking you will not be entitled to a refund.
We are a small but busy provider with limited places and if we do not have sufficient notice that someone will not attend a course then we do not have sufficient time to fill the place and the revenue is lost. We simply ask that you contact us about your circumstances, so that we can advise of what we can do to help. It may still be possible to hold a place and avoid charges, but only if you contact us before the penalty period. We will do what we can to help, if we feel that our current booking position allows for greater flexibility.
At our discretion, if we feel that circumstances warrant a transfer to another course, a transfer fee of £40 is payable. Transfers are offered on the condition that the course transferred to is not full. You will be notified 5 days prior to the start of the course whether there will be a place available for you. All transfers must be taken within a period of twelve months from the original course date. If for whatever reason, the course transferred to is cancelled by the company, you would not be entitled to a refund of the course fee.
Deposits are non-refundable, unless the course is cancelled by Wild River.
It is advised that participants on activities take out their own course cancellation insurance.
Cancellation by Wild River
Whilst every attempt is made to ensure that courses/activities actually run, we will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity. In the event of a course being cancelled due to unsuitable weather, we will endeavour to reschedule the course on an alternative date and we would expect customers to make every effort to make this happen. Should this prove to be unviable, at our discretion, we will decide if it’s appropriate to offer the option of a credit note towards a future course or a full refund of the fee paid. It is advised that participants take out course cancellation insurance.
We shall notify the customer of cancellation not less than 5 days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum. In this event customers will be offered the choice of a full refund of the fee paid, or another booking on a different date.
Cancellation by Wild River does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost, except in the circumstances set out in the clauses above.
Equipment
Boats and equipment are hired subject to availability and on the basis that any damage or loss caused is solely the responsibility of the customer. Should boats or equipment get damaged due to negligence by the user we would expect the user to pay for repair or replacement. We recommend that you take out your own insurance to cover the risk of any damages or loss.
Although we do expect the boats to be used for their purpose and therefore some damage can occur, we would ask that you take great care and look after the boats you use. Treat the boat as if it was your own.
We ask that you:
- Make sure airbags are fully inflated before use
- Avoid dragging the boat over sharp rocks
- Think about white water moves that have a high chance of impacts
- Report any damage as soon as possible
Wild River and it's coaching staff are not under any liability whatsoever in the respect of loss or damage to personal property, however caused, whilst attending the course.
Communications
Wild River operates a paperless office and all customer communication and billing is carried out electronically. This means that and we only print documents when absolutely necessary, which is better for the environment and keeps costs down. However if you require any documentation, such as confirmation of bookings, send to you through the post we are willing to arrange this if sending documents electronically is not suitable or appropriate to your needs.
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