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CN Awards Wild River

Winner of CN Group Customer Service Excellence Award 2015

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Rolling Sessions

What our clients say...

"Brilliant. Staff were professional, very helpful and patient. Information was very good, any help I needed I knew I could ring or contact through email. Care taken to make sure boats and paddles were the right size and appropriate. Course content was very informative but explained in a way that was understood."

"Very good and very informative. Great fun and I learned a lot. Loads of boats available to use and other kit. Everything was explained and demonstrated clearly and any questions I had were answered and sorted."


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Privacy Policy

This privacy policy sets out how Wild River uses and protects any information that you give Wild River when you use this website.

Wild River is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Customers should know that information will be passed to Wild River staff or affiliates or British Canoeing as is appropriate for the running and certification of courses.

Wild River may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2010.

Data Protection
All information passed to Wild River will be treated as confidential and will only be passed to third parties with the prior consent of the customer. Customers should know that information will be passed to Wild River staff or affiliates or British Canoeing as is appropriate for the running and certification of courses. Email address will not be passed to any other persons or companies apart from the situation described above.

What we collect
We may collect the following information:

name and job title
contact information including email address
age and relevant medical information
demographic information such as postcode
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new courses, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

Wild River may take photographs or video during your course. These images remain the property of Wild River and may be used as a marketing resource by Wild River. This may include the use of images on The Wild River website. If you do not wish Wild River to use these images then please notify us of this in writing.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you do not want the information to be used for marketing purposes please indicate this by writing or emailing us at info@wildriver.co.uk.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@wildriver.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Wild River, The Boathouse, 4 The Council Houses, Calthwaite, Penrith, Cumbria CA11 9RG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.




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