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Wild River privacy policy



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What our clients say...

"Brilliant. Staff were professional, very helpful and patient. Information was very good, any help I needed I knew I could ring or contact through email. Care taken to make sure boats and paddles were the right size and appropriate. Course content was very informative but explained in a way that was understood."

"Very good and very informative. Great fun and I learned a lot. Loads of boats available to use and other kit. Everything was explained and demonstrated clearly and any questions I had were answered and sorted."

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Privacy Policy

This privacy policy sets out how Wild River uses and protects any information that you give Wild River when you use this website.

Wild River is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Customers should know that information will be passed to Wild River staff or affiliates or British Canoeing as is appropriate for the running and certification of courses.

Wild River may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.

Data Protection
All information passed to Wild River will be treated as confidential and will only be passed to third parties with the prior consent of the customer. Customers should know that information will be passed to Wild River staff or affiliates or British Canoeing as is appropriate for the running and certification of courses. Email addresses will not be passed to any other persons or companies apart from the situation described above.

What we collect
We may collect the following information:

Contact information including address, email address and telephone number.
Age and relevant medical information.
Emergency contact information including name and telephone number.
Personal information relevant to accessing Wild River boats and equipment such as height and weight.
Previous paddlesport experience and relevant qualifications.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
Store relevant personal information to track paddlesport development and progression.
We may use the information to improve our products and services.
We may periodically send promotional emails about new courses, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

Wild River may take photographs or video during your course. These images remain the property of Wild River and may be used as a marketing resource by Wild River. This may include the use of images on The Wild River website. If you do not wish Wild River to use these images then please notify us of this in writing. Please note that if British Canoeing select an assessment course for remote standardisation, we are required to supply video evidence of one the assessment tasks been undertaken by one of the candidates.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you do not want the information to be used for marketing purposes please indicate this by writing or by email to: info@wildriver.co.uk

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or by email to: info@wildriver.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you and if you would like a copy of the information held on you please write to Wild River, The Boathouse, 4 The Council Houses, Calthwaite, Penrith, Cumbria CA11 9RG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Website Policy

Accessing our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and the exclusive jurisdiction of the English courts.

Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Web browser cookies
Wild River use a minimal number of cookies. Our website provides anonymised tracking data to the third party application Google Analytics. By continuing to browse the site, you are agreeing to our use of cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Google Analytics
Google analytics use cookies to store information, such as what time your current visit occurred. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the internet. Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below.
https://tools.google.com/dlpage/gaoptout?hl=None" target="_blank" rel="noopener">https://tools.google.com/dlpage/gaoptout?hl=None

Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.



Paddlesport courses in the Lake District