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CN Awards Wild River

Winner of CN Group Customer Service Excellence Award 2015

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Course Calendar

Rolling Sessions

What our clients say...

"It was good at enforcing the basic key skills and I gained confidence with groups and leader skills. Pre-course information ensured I knew everything and helped me to progress. Showed we need ways of doing techniques. My needs were catered for very well even gave me extra equipment for keeping warm as I was cold."

"Got more than expected from the course. Understanding the final technical points of strokes instantly made me a much better paddler on the first day!"

"Very good course, learnt loads, would recommend. Taught in a way we all could learn from. Boats very good. Gained confidence, knowledge and was good fun. Thanks."

"Very good, developed my skill and gained confidence, exceeded my expectations. Clear instructions that helped develop my personal skills. Plenty of refreshments and time for breaks."

 

Wild River Course Calendar

 

 

Terms & Conditions


Applicability of Terms & Conditions
These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions
The contract shall be formed when the company acknowledges acceptance of the customers booking form and required payment.

The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions.

Any customer under the age of 18 years must have the explicit permission of his/her parent or guardian before being able to take part in any activity/course offered by the company. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.

Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manor to limit the risk of injury. However, customers need to accept that accidents and injuries can happen.

All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.

The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused.

Wild River is not under any liability whatsoever in respect of loss or damage to personal property, not caused by the negligence or default of Wild River and its associates whilst attending the course.

Neither the company website or literature constitutes an offer and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition.

All information is produced in good faith that it is accurate at the time of going to press. Any current price list replaces all previous price lists.

Course Fees
Places can only be reserved by the company receiving a completed booking form and a non-refundable deposit of £50 (for multiple bookings a deposit of 25% of the total package is required).

The outstanding balance of any course fees is payable 6 weeks prior to the commencement of the course.  In the event that the balance is not paid the company will have the discretion to treat the booking as cancelled by the customer. The time for payment shall be the essence of the contract.

The whole course fee is required to reserve a place for any booking made within 6 weeks of the commencement of the course.

Payment Terms
Payment can be made by the following methods:

By cheque (made payable to ‘Sean Mc Grath’) and sent to Wild River, The Boathouse, 4 The Council Houses, Calthwaite, Penrith, Cumbria CA11 9RG

Send money via your PayPal account to: sales@wildriver.co.uk

By PayPal or by credit or debit card. By selecting the 'Pay Now' button below you can either pay using your PayPal account, if you have one, or pay by credit or debit card by selecting the 'Check Out as a Guest' option. You do not need to have a PayPal account to pay by credit or debit card and for your security, your card details will not be stored.

 

By electronic bank transfer via BACS using the following bank details.

BACs payment to:
Name on the account            Sean McGrath
Name of Bank                        HSBC      
Branch Sort code                   40-36-10
Account Number                    81423657

Balance payments must be received 6 weeks prior to commencement of the course.

Deposits are non-refundable and cancellations made less than 6 weeks before the commencement of the course will incur penalties.

In the event of any cheque from the customer being dishonoured a charge of £25, or such other sum as the company may from time to time advise the customer will be made to cover bank and administrative costs.

Amendments by the customer
Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to the company and the substituting student satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £25.00 per course/substitution.

A customer may apply, in writing, to change course or course dates as long as the original booking is more than 6 weeks from the date of the request. The new course must be one that appears on our website. An administrative charge of £25.00 is payable at the time of change. Any requests to change course or course dates within the 6 week period will be dealt with under the terms and conditions relating to cancellation by the customer, see Cancellations.

Cancellations

Cancellation by the customer 
We understand that sometimes a client's plans change and that they need to change their booking or cancel their course. However, clients cannot expect to be able to cancel or change their booking at short notice without penalty. All cancellations must be in writing and sent either by post or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.

We are a small but busy provider with limited places and if we do not have sufficient notice that someone will not attend a course then we do not have sufficient time to fill the place and the revenue is lost. We simply ask that you contact us about your circumstances, so that we can advise of what we can do to help. It may still be possible to hold a place and avoid charges, but only if you contact us before the penalty period. We will do what we can to help, if we feel that our current booking position allows for greater flexibility.

The customer will be charged on the following basis:
Deposits are non-refundable. 75% of the total course fee where cancellation takes place less that 6 weeks but more than 2 weeks before the commencement of the course; or 100% of the total course fee where cancellation takes place within the period of 1 - 14 days before the commencement date of the course; or 100% of the total course fee where cancellation takes place on or after the commencement date of the course. Where a cancellation takes place within 2 weeks before the start date of the course 100% of the total course fee is payable. However, at our discretion, if we feel that circumstances warrant a transfer to another course, a transfer fee of £40 is payable. Transfers are offered on the condition that the course transferred to is not full. You will be notified 2 weeks prior to the start of the course whether there will be a place available for you. All transfers must be taken within a period of twelve months from the original course date. If for whatever reason, the course transferred to is cancelled by the company, the customer would not be entitled to a refund of the course fee.

It is advised that participants on activities take out their own course cancellation insurance.

Cancellation by the company
Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.

The company shall notify the customer of cancellation not less than 5 days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

Cancellation by the company does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in the clauses above.

In the event of cancellation customers will be offered the choice of the following options:
Full refund of the fee paid; or another booking on a different date.

Communications
Wild River operates a paperless office and all customer communication and billing is carried out electronically. This means that and we only print documents when absolutely necessary, which is better for the environment and keeps costs down. However if you require any documentation, such as confirmation of bookings, send to you through the post we are willing to arrange this if sending documents electronically is not suitable or appropriate to your needs.

Conditions for claiming discounted places on Wild River 3 Star Courses

Book a place on one of our Level 1 Coach Training and Assessment courses or a Level 2 Coach Training course and you will receive a discount voucher for a place on our scheduled 3 Star courses for £100 per person (normal price £155).

Discounted places are offered on the condition that the course has a minimum of 4 people and that places are booked within 12 months form your attendance on our Level 1 or Level 2 coaching courses. If you would like to do a 3 Star course before a Level 1 or Level 2 coaching course, the course fees for the coaching course must be paid in full before the start of the 3 Star course.

See also:

Accommodation

Insurance

Equipment

Privacy Policy

 

 

Contact Wild River